Blog Layout

Ten Things Not to say When Firing an Employee

jtoohey • Jan 12, 2010

Stress 8Since January, more than a million jobs have been cut in the U.S. Although the pace of layoffs has been declining, the downsizing is by no means over.

Job cutting is never easy, but it often becomes progressively harder as we go deeper into an organization.  At the beginning, employers may be able to lay off only weak employees they might have considered letting go anyway.  While these weak performers are human beings worthy of dignity and respect, we can make ourselves feel okay about their terminations because they are based on merit.

The deeper we get, the less likely it is that we honestly can say that a job elimination is simply a matter of letting go those who should have been let go years ago.  Now we are letting go of solid performers who would remain employed in a good economy.  Every organization has solid citizens who do fine in anything but a deep recession.

But we are not done yet.  We are told to go even deeper.  Now we must let go of good, or even stellar performers—employees who add value and who at a different time might be considered for promotion, rather than termination.

last fired, last hired?

Letting talented employees go is further complicated and can become emotionally difficult for managers.  First, those terminated earlier often receive better severance packages than those terminated later.  As times get tougher, organizations often cut back on severance or eliminate it altogether.

Second, the last to be let go often are competitively disadvantaged at landing jobs, in contrast to poorer performers who were let go early on.  Mediocre employees laid off at the outset of the economic crisis had less competition for scarce jobs—and open positions are even harder to find now.

Perhaps the worst feeling of all may arise when employees you protected from termination in the early waves are caught up in subsequent layoff tides with less severance and fewer opportunities.  You may wonder if you hurt them by protecting them.

Finally for some, there is survivor guilt.  When you don’t go down with the ship, you may be plagued by your “good fortune.”  This can become too much for a “feeling” manager.  Such an administrator may need to find meaning in the job eliminations—or at least explain his or her role.

So managers often say things in termination events to make themselves feel better.  Unfortunately, the comments can make the employees on the wrong side of the axe feel even worse.

The top 10 comments to avoid uttering

Here are 10 things you should never say when terminating an employee:

While these comments may not be evidence of an illegal motive, they may produce anger that results in the employee’s visiting a lawyer to determine whether a viable claim exists.

1.   “This was a job elimination and had nothing to do with your performance.”

Do not say this when a discharge had everything to do with an employee’s performance. Your desire to protect an employee’s feelings—or your own—can later be used as evidence of pretext if the employee brings a discrimination claim.

2.   “We have carried you for many years. It’s just not possible to continue to do so during these difficult times.”

Don’t trash the past. It is not only insulting to the employee, but it may be inconsistent with the employee’s prior evaluations. Remember, pretext alone wins cases.

3.   “We have no choice but to terminate your employment.”

There are always other options. Why not tolerate mediocrity a little longer? Termination need not be the only viable option, so don’t suggest that it is.

4.   “You have no one to blame but yourself. You just did not try hard enough.”

Hold employees accountable, but don’t impugn their integrity. When employees feel personally attacked, they fight back.

5.   “This is just as hard for me as it is for you.”

There are few absolutes, but it is absolutely true that it always harder to be fired than to fire. Don’t ask an employee who is looking at unemployment to feel your pain.

6.   “This is not the right job for you. When you get the right job, you will thank me.”

That may make you feel good, but it will make the discharged employee bristle. The “thank you” may come in the form of a complaint.

7.   “I am sorry, but you are fired.”

You may mean: “I am sorry we have come to this situation.” The employee may hear that you think you are wrong. It’s not a good time to have a conversation about the meaning of “I am sorry.” Avoid apologies, even though you may genuinely feel badly.

8.   “I know how you feel.”

Unless you have been fired recently, you don’t know how the person feels. If you have been fired recently, now is not the time to share that experience.

9.   “You will always be a part of the corporate family.”

Trust me. This will make the fired employee think: “Oh, good. Will I still get the newsletter after I sue you?”

10.  “Pardon the e-mail, but you are fired.”

This may not be unlawful, but it’s gutless. And it invites the angry employee to go for your gut.

Jonathan A. Segal is a partner at Duane Morris in the employment, labor, benefits and immigration practice group. He is the managing principal of the Duane Morris Institute, a provider of employment instruction via seminars and webinars.

NOG Talent Solutions
By jtoohey 22 Apr, 2010
When learning practitioners are gearing up to propose leadership development programs to cost-conscious C-level executives, they typically throw out some combination of the following statements: The post Use Research to Sell Leadership Development first appeared on New Options Group Talent Solutions.
NOG Talent Solutions
By jtoohey 18 Feb, 2010
Searching for a job is not always easy, no matter what state the economy is in. And when you're on the hunt, your best weapon is your resume. The post 10 Resume Red Flags first appeared on New Options Group Talent Solutions.
NOG Talent Solutions
By jtoohey 27 Jan, 2010
Are you wondering if executive coaching is appropriate for an individual in your organization? Are you trying to persuade an authorizing executive – or even the coachee – that it’s going to be beneficial? The post Responsible Executive Coaching first appeared on New Options Group Talent Solutions.
NOG Talent Solutions
By mhornberger 25 Jan, 2010
Regardless of how well you prepare for an interview, how intelligent you are, or how well you know the job, you must be able to sell yourself during an interview. The number one reason Human Resources rejects candidates is because . . . The post The Art of Successful Interviewing first appeared on New Options Group Talent Solutions.
NOG Talent Solutions
By jtoohey 21 Jan, 2010
When it comes to tapping into the competitive advantage of diversity, few companies succeed. Yesterday I was reminded why. The post Diversity’s Missing Ingredient first appeared on New Options Group Talent Solutions.
NOG Talent Solutions
By jtoohey 18 Jan, 2010
Q: How can I develop my own career plan? A: Following your heart should be a guiding principle. The post Follow Your Heart in Planning Your Career first appeared on New Options Group Talent Solutions.
NOG Talent Solutions
By jtoohey 09 Dec, 2009
As online job boards have grown crowded amid the recession, many big companies, including Microsoft Corp., Verizon Communications Inc., Raytheon Corp. and Viacom Inc.'s MTV Networks, now list job openings on the Twitter microblogging site. The post A New Job Just a Tweet Away first appeared on New Options Group Talent Solutions.
NOG Talent Solutions
By jtoohey 08 Dec, 2009
Is your age keeping you from getting a job or promotion? Probably not! The post Why Older Workers Don’t Get Hired first appeared on New Options Group Talent Solutions.
Share by: